Starting at the beginning
How do I get accepted by The Helpnet?
How can I use The Helpnet in my daily work?
The Helpnet can be used in a wide range of ways. You can use it as an additional service, that you provide to your existing clients /patients. You can use it as an additional income solution or as a charity work, where you porvide a couple of hours of your time per month.
Also you have the possibility to egt in touch with other professionals internationally and interdisciplinarly and do meetings and get together via a secure channel.
Why are they called counsellors?
For us it is important to us to find a uniform name. Because here it is not about what kind of training one had but about the work one does and whom for.
All of the counsellors work united for mental health and to help others to have a happier life and help where they can. You don’t get this motivation in an education of any kind, you have it in you. Therefore we have decided to use a neutral word.
How do I log in?
To log in to The Helpnet it is very easy. Click on Login and enter your user name or email address and enter your password. You will then be taken to your dashboard.
What is The Helpnet, and how does it work?
The Helpnet brings together licensed counsellors with different specialities and trainings, offering private online consulting by means of a secure voice or video call. All from the comfort of your own home, at the time you actually need it.
To get help you must first register (for free) on The Helpnet as a client, after which you can book an appointment with the available counsellors by clicking on the book appointment button.
How do I register as a counsellor?
By clicking on the “register” button in the top right-hand corner, you will be taken to the registration page. Follow the instructions and note that sometimes emails can take a little longer and (in rare cases) can end up in spam. Once you have completed the registration, you will need to select a tariff. After you have completed the order, you can set your profile. If you need help with this you can get information here
Why should I work with The Helpnet?
The Helpnet is a flexible platform for easy and secure communication with your existing or new clients.
Thanks to the Premium Tariff you can even continue to look after your own clients even if they cannot come to you or in case of an emergency. You create a greater proximity, even if you or the client cannot be present.
Communication is secure, simple and completely without installation.
General Things that are good to Know
What are the advantages of the premium tariffs?
Both premium tariffs have the same functionalities.
They have all the functionalities of the Basic tariff. In addition to that the counsellors get the possibility to communicate with external persons. For example, their own clients/patients, who can be invited directly to the consultation room via a link. In this case, they can set whether or not they pay before entering the consultation room. This depends on their appointments. Counsellors can also post blog entries, which makes them more visible in web searches.
This tariff is suitable for counsellors who want and are able to work with the tool frequently. They are no longer bound to the client via The Helpnet but can also work flexibly and comfortably with their existing clients/patients.
Which tariffs are available?
For the client:
Your registration is completely free! You pay nothing to The Helpnet. You only pay your counsellor just before you enter the consulting room. There are no hidden costs on our part.
For the counsellors:
There are three tariffs. Basic, Premium Flex and Premium.
The Basic tariff has no basic charges. They are paid directly by the client. At the end of the month we will send you an invoice for 8.5% of your income on The Helpnet.
The Premium Flex has a monthly basic fee of 149 CHF. The Premium Rate is debited annually.
What are the advantages of the Basic Tariff?
The Basic Tariff is a rate without a monthly basic fee.
You remain flexible and pay 8.5% of your fixed consultation price only when you have a consultation.
Ideal as a trial tariff for new consultants who are not yet sure how much they will and can work on The Helpnet.
What are the advantages of The Helpnet?
The Helpnet offers 24/7 access to specialist help. Whatever you need, whenever you need it. All consultations take place in the comfort of your own home which means you save time by not having to physically travel back and forth to a counsellor’s office. Just find a counsellor able to accommodate your needs and book an online appointment when it works best for you.
All about the Settings
What do I do when I have technical issues?
If you encounter any technical problems, please contact us to speak to one of our employees. We will do our best to help you.
Why does my camera not work? I can’t get into the session.
Please, ensure that you grant access to your camera to get into the session. If, however, you have granted access and the problem persists, please contact us to determine the cause of the problem.
Why do I have to enter two passwords?
During your registration we will ask you for two passwords in total.
The first password is for your profile and with which you will log in to The Helpnet.
The second password is required when you set up your consultation room. This is to provide extra security as you are in an extended secure area at that moment.
The second password always requires a capital letter, a number and a special character.
However, you could also use the or a similar password as the first one. In this case you could use the same password again and would not have to remember 2 different passwords. This is completely up to you.
How do I create my profile?
As a consultant, you can set up your profile in the top right-hand corner after you have registered.
In your profile you can add your languages, name, picture, videos, diplomas, education, etc. You can also enter your address and thus insert your location. Also a small text for the presentation of your person helps.
If you still have difficulties, you can watch the small video or contact us.
I have problems and do not know how to set up the consultation room?
The consultation room is separated for security reasons and is additionally secured with a password.
If you have any difficulties, please contact us or watch the explanation video.
All about appointments
Can a client cancel an appointment?
Yes, the client can cancel an appointment. You can do this too.
The client only pays before entering the waiting room before your consultation. In a case of cancellation, you will be informed by email and the client too.
How do the clients book an appointment ?
Clients book a consultation with you by going to your counsellor page and booking a session directly. You will receive an appointment confirmation by email and the appointment will be displayed in your schedule.
Clients can also contact you via message and make separate arrangements with you, such as a short get-to-know-you conversation of 5–10 minutes (equivalent to a phone call to make an appointment).
What about the consultation payment?
As a counsellor you are paid shortly before the consultation starts. You are free to offer different types of consultation, from which the client can choose of, on the counsellor page. When the client clicks on the type of consultation he wants, he pre-orders the consultation and is asked to pay when entering the consultation room. You get paid directly from the patient to make it as easy as possible.
What about privacy and security ?
Who has access to my consultation, videos, chats, etc.?
Apart from the counsellor you are consulting with, no one has access to your consultation. It is a secured connection, and no third party has access to those informations which means that only your counsellor has access to any information you share during the consultation. All your information is on our private server and cannot be accessed by anyone else.
Are the consultations private and encrypted?
Yes, all discussions with your patient / client are private and encrypted. Thanks to a private and secure communication that is released from any “in between” server, after the communication is set.
If you should have any further questions, please contact us.