Because you do not want your lit­tle prob­lem to become an actu­al problem.
Many prob­lems start small and grow like a snow­ball if you don’t start and stop them right away. So why not just pick up the snow­ball while you can still car­ry it?

The Help­net can be used in a wide range of ways. For minor or major prob­lems. These can range from every­day prob­lems at work, com­mu­ni­ca­tion, fam­i­ly, with friends, part­ners, col­leagues, in gen­er­al, to more seri­ous prob­lems such as death, depres­sion, sleep dis­or­ders, addic­tion, burnout, etc.
The coun­sel­lors have dif­fer­ent train­ings and spe­cial­i­ties. You can choose the one that suits you best.

You can use The Help­net when­ev­er you need it. If you have minor prob­lems at work, in your rela­tion­ship with your fam­i­ly, etc. or if you have big­ger prob­lems where you need help and don’t know where or how to get it. How­ev­er, this does not replace a entire and prop­er ther­a­py, but this can be used in addi­tion to it.

For us it is impor­tant to us to find a uni­form name. Because here it is not about what kind of train­ing one had but about the work one does and whom for.
All of the coun­sel­lors work unit­ed for men­tal health and to help oth­ers to have a hap­pi­er life and help where they can. You don’t get this moti­va­tion in an edu­ca­tion of any kind, you have it in you. There­fore we have decid­ed to use a neu­tral word.

To log in to The Help­net it is very easy. Click on Login and enter your user name or email address and enter your pass­word. You will then be tak­en to your dashboard.

The Help­net brings togeth­er licensed coun­sel­lors with dif­fer­ent spe­cial­i­ties and train­ings, offer­ing pri­vate online con­sult­ing by means of a secure voice or video call. All from the com­fort of your own home, at the time you actu­al­ly need it.

To get help you must first reg­is­ter (for free) on The Help­net as a client, after which you can book an appoint­ment with the avail­able coun­sel­lors by click­ing on the book appoint­ment button.

Yes, they are all qual­i­fied with their pos­si­ble qual­i­fi­ca­tion. All the coun­sel­lors who have ther­a­peu­tic or coach­ing back­grounds have diplo­mas. We require them to sub­mit their diplo­mas for ver­i­fi­ca­tion. How­ev­er, alter­na­tive med­i­cine pro­fes­sion­als are not required to sub­mit diplo­mas; you are to deter­mine that through your own expe­ri­ence, like in the real world. You have the option to write a review or con­tact us to mon­i­tor any con­sul­ta­tion with an alter­na­tive med­i­cine pro­fes­sion­al. This will help us mon­i­tor it and take actions if things should go wrong.

By click­ing on the “reg­is­ter” but­ton in the top right-hand cor­ner, you will be tak­en to the reg­is­tra­tion page. Fol­low the instruc­tions and note that some­times emails can take a lit­tle longer and (in rare cas­es) can end up in spam. Once you have com­plet­ed the reg­is­tra­tion, you will need to select a tar­iff. After you have com­plet­ed the order, you can set your pro­file. If you need help with this you can get infor­ma­tion here

By click­ing on the “reg­is­ter” but­ton in the top right-hand cor­ner, you will be tak­en to the reg­is­tra­tion page. Fol­low the instruc­tions and note that some­times emails can take a lit­tle longer and (in rare cas­es) can end up in spam. Once you have com­plet­ed the reg­is­tra­tion you can find and book your coun­sel­lor. If you should still have dif­fi­cul­ties to reg­is­ter, please con­tact us.

Because the world can be a com­plex place some­times and every­one han­dles life’s dif­fi­cul­ties dif­fer­ent­ly. Neg­a­tive feel­ings, con­flicts or doubts which seem small at first, can how­ev­er quick­ly evolve into some­thing big­ger. It’s impor­tant talk about it before things become too overwhelming.

Briefly the dif­fer­ence is the approach and sever­i­ty of the problem.

Coach­es main­ly are solu­tion ori­ent­ed. Their meth­ods can help fast.

Ther­a­pists are solu­tion ori­ent­ed after hav­ing found and analysed the prob­lem. Ther­a­pists take more time to work on the prob­lem iden­ti­fi­ca­tion in order to resolve it.

Read here a blog post about it.

The coun­sel­lors on The Help­net are all self-employed coun­sel­lors who have agreed to pro­vide help through The Help­net. They are coun­sel­lors with dif­fer­ent back­grounds: Psy­chother­a­pists, psy­chi­a­trists, coach­es and many more oth­er pro­fes­sion­als who focus on men­tal health. We want to give you the free­dom to decide which coun­sel­lor you find best suit­ed to your needs. Because only if you are con­vinced of the method can it work.
How­ev­er, if the coun­sel­lor does not feel that he or she is able to sup­port you in solv­ing the prob­lem for pro­fes­sion­al rea­sons, he or she can rec­om­mend anoth­er coun­sel­lor, or you can choose anoth­er counsellor.

How do you pre­fer it? Your choice! Your con­sul­ta­tion, your rules! Do you want to stay anony­mous? Just call by turn­ing off the cam­era! Do you pre­fer to see your coun­sel­lor face-to-face? Do a the video call, by leav­ing on the cam­era! How­ev­er, we rec­om­mend that you receive your con­sul­ta­tion through a video call. This will help you cre­ate a bond with your coun­sel­lor. Also, it helps the coun­sel­lor when he or she is able to see your ges­tures and face, which makes them more efficient.

Yes, it is! Many stud­ies have been made, and they have shown that online ther­a­py can be as effec­tive as in-per­­son. It is very sub­jec­tive, and every­one should know for him­self what he prefers. Still, some severe issues have to be worked on in a face-to-face therapy.

This depends on the coun­sel­lor you want to con­sult with. The more flex­i­ble you are in your choice and needs, the eas­i­er it is for you to get help quickly.

This is up to you and the coun­sel­lor involved. If you both dis­cuss and agree to it, then The Help­net is all for it (espe­cial­ly when you need a prop­er ther­a­py) – since we also want you to seek and get the help you require at all cost. It’s not about our finances, it is about your health!

We do not choose; we only assure and cer­ti­fy each coun­sel­lor has a diplo­ma and have obtained the nec­es­sary license (if the field per­mits it) to prac­tice as a coun­sel­lor. Once they are able to present these, then the remain­ing is up to you as a client to choose which of the coun­sel­lors you would like to work with.

Yes, you can have more than one coun­sel­lor on The Help­net. How­ev­er, if you require long-term coun­sel, we rec­om­mend build­ing a rela­tion­ship with one coun­sel­lor. If you need ther­a­py we do not rec­om­mend to do it only via The Help­net, but look for one on your area.

You can get help for most men­tal health issues on The Help­net, includ­ing but not lim­it­ed to depres­sion, stress, rela­tion­ship and mar­i­tal issues, anx­i­ety, sub­stance abuse, pan­ic dis­or­der and social media top­ics. But you don’t need to be diag­nosed with any­thing. Some­times you just need to be heard or lis­tened to, or just need advice. Here you will find it.
We are remind­ing that The Help­net is not a ther­a­py replace­ment for severe men­tal dis­eases, that need actu­al med­ical or clin­i­cal attention.

You must be at least 18 years of age to reg­is­ter on The Help­net and hire a coun­sel­lor. If you are below 18 years of age, we may have your account ter­mi­nat­ed with­out liability.

After hav­ing booked a coun­sel­lor you first receive a con­fir­ma­tion. Just before the con­sul­ta­tion and get­ting in to the wait­ing room, you will have to pay the coun­sel­lor up front. You can choose between the pay­ment meth­ods that the coun­sel­lor chose. Most­ly it is between Pay­Pal and cred­it card.

The Help­net offers 24/7 access to spe­cial­ist help. What­ev­er you need, when­ev­er you need it. All con­sul­ta­tions take place in the com­fort of your own home which means you save time by not hav­ing to phys­i­cal­ly trav­el back and forth to a counsellor’s office. Just find a coun­sel­lor able to accom­mo­date your needs and book an online appoint­ment when it works best for you.

What can I find in my dash­board in logged in status?

In your dash­board you have the pos­si­bil­i­ty to view your appoint­ments. Both future and past appoint­ments. You also have your mes­sages that you have exchanged with coun­sel­lors and a list of your pre­ferred counsellors.

You can also change your per­son­al details here at any time.

If you encounter any tech­ni­cal prob­lems, please con­tact us to speak to one of our employ­ees. We will do our best to help you.

Please, ensure that you grant access to your cam­era to get into the ses­sion. If, how­ev­er, you have grant­ed access and the prob­lem per­sists, please con­tact us to deter­mine the cause of the problem.

How do you pre­fer it? Your choice! Your con­sul­ta­tion, your rules! Do you want to stay anony­mous? Just call by turn­ing off the cam­era! Do you pre­fer to see your coun­sel­lor face-to-face? Do a the video call, by leav­ing on the cam­era! How­ev­er, we rec­om­mend that you receive your con­sul­ta­tion through a video call. This will help you cre­ate a bond with your coun­sel­lor. Also, it helps the coun­sel­lor when he or she is able to see your ges­tures and face, which makes them more efficient.

Yes, it is pos­si­ble. This depends on you – since it is about you and your needs. You may hire a coun­sel­lor and get used to them. On the oth­er hand, you may also hire a coun­sel­lor and not get used to them. It all depends on how you both get used to each other.

There is no spe­cif­ic length or num­ber of appoint­ments. We are not qual­i­fied to com­ment on this. The num­ber of appoint­ments you need depends on you and your needs. Some cir­cum­stances may require a long-term com­mit­ment. How­ev­er, we remind you that seri­ous ill­ness­es (severe depres­sion, etc.) can­not be treat­ed through The Help­net. In this case, please con­sult a ther­a­pist face to face. The Help­net func­tions only as a safe means of com­mu­ni­ca­tion to stay in touch under spe­cial circumstances.

There is no spe­cif­ic length or num­ber of appoint­ments. We are not qual­i­fied to give an opin­ion on them. The num­ber of appoint­ments you need depends on you and your needs. Some cir­cum­stances may require a long-term com­mit­ment. But we remind you that seri­ous ill­ness­es (severe depres­sion, etc.) can­not be treat­ed via The Help­net. In this case, please con­sult a face-to-face ther­a­pist. The Help­net only func­tions as a secure chan­nel of com­mu­ni­ca­tion in order to keep in touch even in spe­cial circumstances.

Yes, you can change your coun­sel­lor at any time – the choice is yours. How­ev­er, be aware that if you already received a con­sul­ta­tion from the coun­sel­lor and you decid­ed to change to anoth­er one, you will not be enti­tled to a refund for the con­sul­ta­tion already received.

To be able to con­sult a coun­sel­lor on The Help­net, you must pay the fee for the type of con­sul­ta­tion you want. The coun­sel­lors are free to offer you dif­fer­ent types of con­sul­ta­tion, which you can choose on the coun­sel­lor’s page. When you click on the type of con­sul­ta­tion you want, you are book­ing the con­sul­ta­tion as it were and will be asked to pay for it before enter­ing the con­sul­ta­tion room.

You can pay for any con­sul­ta­tion booked with Pay­Pal or Credit/Debit Cards, depend­ing on the options offered by the coun­sel­lor. Pay­ment is processed via a secure pay­ment proces­sor, Stripe and Paypal

Depend­ing on how and where you are insured, a con­sul­ta­tion can be reim­bursed by your insur­ance com­pa­ny – at least par­tial­ly if you choose a ther­a­peu­tic approach. This varies depend­ing on the insur­ance com­pa­ny; there­fore, you should ask your insur­ance com­pa­ny about it. At the moment, we can­not ensure reim­burse­ment. At the moment, you may cer­tain­ly not be reim­bursed for any con­sul­ta­tion with an alter­na­tive med­i­cine coun­sel­lor or coach. In any case, we ask that you reach out to your insur­ance com­pa­ny to know your options.

Yes, you may can­cel an appoint­ment. Since you pay only just before the con­sul­ta­tion starts, you can can­cel until then. Nev­er­the­less, we ask you to con­sid­er the sched­ule of the coun­sel­lor as the time slot you booked could be use­ful to oth­ers. We there­fore kind­ly ask you to only book a con­sul­ta­tion if you are cer­tain you can make it.

No, we do not offer refunds. Due to the nature of the ser­vices, you can­not get refunds for a ser­vice you have already received. This is because it will not be fair on the coun­sel­lor since he or she has already pro­vid­ed you with his or her ser­vice. But you can of course write a review about the ser­vice provided.

Yes, you can can­cel an appoint­ment. As you will only be paid short­ly before the con­sul­ta­tion starts, you can can­cel until then. Nev­er­the­less, we ask you to keep your appoint­ment schedule.

Just as with reg­u­lar coun­selling, the indi­vid­ual coun­sel­lors deter­mine the pric­ing depend­ing on their spe­cial­i­sa­tion and the nature of the con­sul­ta­tion. Rates can there­fore vary and will be arranged indi­vid­u­al­ly by the counsellor.

You pay the coun­sel­lor of your choice direct­ly. Check with your insur­ance com­pa­ny whether the ther­a­peu­tic con­sul­ta­tions are reim­bursed. All coun­sel­lors have dif­fer­ent prices and some offer their help some­times with­out compensation.

Apart from the coun­sel­lor you are con­sult­ing with, no one has access to your con­sul­ta­tion. It is a secured con­nec­tion, and no third par­ty has access to those infor­ma­tions which means that only your coun­sel­lor has access to any infor­ma­tion you share dur­ing the con­sul­ta­tion. All your infor­ma­tion is on our pri­vate serv­er and can­not be accessed by any­one else.

Yes, they most def­i­nite­ly are!  Any­thing you talk about is between you and the coun­sel­lor you booked an appoint­ment with. All coun­sel­lors have offi­cial­ly sworn a con­fi­den­tial­i­ty oath. The only time your infor­ma­tion is not con­sid­ered con­fi­den­tial is when your coun­sel­lor believes that you pose a viable risk to your­self or oth­er peo­ple around you. In this case, your fam­i­ly or your gen­er­al prac­ti­tion­er may be con­tact­ed. How­ev­er, this will be dis­cussed with you beforehand.

Yes, it does! You can choose to be anony­mous when you are set­ting up your pro­file (dis­play name). This means that you can choose to do the con­sul­ta­tion with­out the cam­era and with­out reveal­ing such as your name, etc.